Joint statement on the upfront payment of insurance premium requirement


Further to the Public Notices published by the Insurance Regulatory Authority of Uganda (IRA) concerning the upfront payment of insurance premium, we write to provide further insights with respect to the payment of insurance services as here under:-

What has not changed?

  1. Insurance is a means by which, in exchange for a fee (called premium), an insured will be protected and compensated if the risk insured against occurs.
  2. Insurance can be bought directly from an insurance company or through an insurance agent or insurance broker.
  3. Holders of insurance policies and prospective buyers still have full rights to maximize the services of their insurance company, brokers and agents for guidance in designing appropriate policies, cover terms and claims servicing.
  4. The Insurance industry is a highly regulated, financially viable and stable sector.

What has changed?

Effective 1st January 2019, Insurance companies are required to collect all insurance premiums upfront, before or on the date that an insurance policy begins in order for the insurance buyer to enjoy insurance services.

This requirement is part of the new Insurance Act 2017 and is in line with standardization initiative across other regional countries such as Rwanda, Tanzania and Kenya where this is already law.

This change shall be managed effectively by the intermediaries (the agents and brokers) together with the insurance companies to ensure that no lapses in cover are experienced. The industry remains committed to putting the client first and also safeguarding their best interests at all times.

In case of further inquiries, kindly contact.

The Uganda Insurers Association

24A Acacia Avenue Kololo

0414 500 945

Email: website:


Insurance Brokers Association of Uganda (IBAU).
IBAU Block, UMA Show Ground- Lugogo,
Office line: +256 414 252 685  
Mobile: +256 777727065:+256 704831100 
Email:,,  Website: