Insurance Company of East Africa

 

Insurance Company of East Africa (U) Ltd (ICEA) was incorporated in Uganda on 5 August 1999 and licensed to provide both short term (General) and long-term (Life & Pensions) insurance business.

 

ICEA Uganda is wholly owned by ICEA Lion Life Assurance Company Ltd which in turn is wholly owned by First Chartered Securities Group.

 

Our vision

“To sustain an undisputed position as Eastern Africa’s leading provider of insurance and related financial services based on our reputation for professionalism, probity and reliability.”

 

Our Mission

“As East Africa’s leading insurer, we provide high quality insurance and related financial services that meet and exceed the needs and expectations of our clients, consistent with global best practice.”

 

Our Core Values and Operating Principles

At ICEA we will strive for profitability, professionalism, probity and reliability, to deliver on our promises, business partnerships, our people, to work as a team, communicate, learning and personal growth, high standards, excellence in service delivery, ethical practices and industry leadership.

 

Our Products


Life Insurance products which include staff retirement benefits, group life assurance cover with funeral expenses cover and disability cover, mortgage protection, and credit life assurance.

 

Individual Life Policies include anticipated endowment with profits, endowment assurance with     profits, whole life policy, children education policy, personal savings plan and term assurance.

 

General Insurance products include fire & perils insurance, contractors all risks (c.a.r) policy all risks insurance cover, personal accident cover, money in transit, fidelity guarantee, workmen compensation cover, travel insurance, fire consequential loss, public & products liability, computer all risks, medical insurance machinery breakdown, machinery breakdown consequential loss, boiler & pressure vessels insurance, erection all risks, goods in transit & marine, golfers, motor, plate glass and others., bonds, domestic package and burglary.

 

Customer Service

ICEA upholds the highest customer service standards.We recognize the unique needs of every individual client and accordingly we allow ourselves enough flexibility to be able to best satisfy even the most egocentric ones. We maintain a business culture of friendly, fast and efficient service to our clients.

 

Claims Settlement

Insurance is all about paying Claims and that is what we at ICEA are proud to say is our absolute focus.

 

Our Contact Addresses

Head Office

Rwenzori Courts Building, Nakasero Road

P. O. Box 33953, KAMPALA.

Tel: +256-414-347535/232337/250719

+256-312-260645

+256-717-706710

+256-759-232337

Email: icea@africaonline.co.ug

Website: www.icea.co.ug

 

Branch Network

1. Mbarara Branch

Bananuka Drive, Standard Chartered Building

Tel: +256-414692184

+256-382-280501

 

2. Gulu Branch

Achohi Road

Tel: +256-372-280562


Agency Offices (Centres of Excellence)

1. Prime Plaza, Jinja Road.

Tel: +256-414-598959

 

2. UETCL Building-Hannington Rd

Tel: +256-414-236927

 

3. Rwenzori Courts 1st Floor

Tel: 0312-517696